Privacy Policy

Effective Date: March 24, 2026  |  Last Updated: March 24, 2026

ArcLite Electric, Inc. ("ArcLite Electric," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arcliteelectric.com, use our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name (first and last)
• Phone number (including mobile/cell phone number)
• Email address
• Mailing or service address
• Details about your electrical service request (description of work needed, property type, preferred scheduling)

This information is collected when you fill out a contact form, request a quote, schedule a service, sign up for text message communications, call us, or otherwise interact with our business.

Information Collected Automatically

• Device and browser information (browser type, operating system, device type)
• IP address
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our electrical services
• To respond to your inquiries, quote requests, and service requests
• To schedule and confirm appointments
• To send you service-related communications, including SMS/text messages such as appointment reminders, service updates, estimates, invoices, and follow-ups
• To send promotional offers or informational messages about our services (only with your consent)
• To improve our website and customer experience
• To comply with legal obligations

3. SMS/Text Messaging — Consent & Opt-In

When you provide your mobile phone number and consent to receive text messages from ArcLite Electric, you are opting in to our SMS messaging program. Your consent may be collected through:

• Submitting a contact or quote request form on our website
• Verbally providing consent during a phone call
• Texting a keyword (e.g., "START" or "YES") to our business number
• Providing written consent on a service agreement or sign-up form

Types of Messages You May Receive

• Appointment confirmations and reminders
• Service updates and status notifications
• Estimates, invoices, and payment confirmations
• Follow-up messages after service completion
• Promotional offers related to our electrical services (only if you opted in to marketing messages)

Message Frequency

Message frequency varies depending on your interactions with us and the services you request.

Costs

Message and data rates may apply depending on your mobile carrier and plan. ArcLite Electric does not charge for sending or receiving text messages, but your carrier's standard messaging rates may apply.

Opting Out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS communications from us unless you re-subscribe.

Getting Help

For help or questions about our SMS program, reply HELP to any text message, or contact us directly at (408) 703-5725 or Ray@arcliteelectric.com.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., scheduling software, CRM platforms, payment processors). These providers are contractually required to protect your data and use it only for the services they perform on our behalf.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential cookies: Required for website functionality (e.g., form submissions, navigation)
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics). These collect anonymized data about page views, traffic sources, and user behavior.
• Advertising/remarketing cookies: May be used to show relevant ads on other platforms (e.g., Google Ads, Facebook). These track website visits to serve targeted advertising.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure storage of personal information with access controls
• Regular review of data collection, storage, and processing practices
• Restricting access to personal information to employees and contractors who need it to operate our business

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining commercially reasonable protections.

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Opt out of SMS messages: Text STOP to any message from us at any time.
• Opt out of marketing emails: Click the "unsubscribe" link at the bottom of any marketing email.
• Access your data: You may request a copy of the personal information we hold about you.
• Update your information: You may request corrections or updates to your personal information.
• Delete your data: You may request that we delete your personal information, subject to certain legal exceptions (e.g., records we are required to retain for legal or tax purposes).
• Withdraw consent: You may withdraw your consent for data processing at any time, though this may affect our ability to provide services to you.

To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.